Details about cancellation from the Terms of Service

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by filling out the “Cancellation Request Form” which is provided on the SharkSpace website. You can find the “Cancellation Request Form” at the following Web page:

Cancellation Form (Click Here)

Once a Customer has cancelled their account, no more charges will be billed to the credit card. Customer can terminate their account for any reason or for no reason. However, Customer understands and agrees that SharkSpace does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable. After the cancellation form is submitted, SharkSpace reserves the right to immediately terminate your account. No backups will be provided after cancellation.

To cancel a shared or reseller account you must submit a cancellation form 5 days before your account rebills. If the cancellation form is not submitted 5 days before your account rebills you will be responsible for the next months payment.

To cancel a dedicated server you are required to submit the cancellation form 10 days before your dedicated server payment rebills. If the form is not submitted 10 days before you will be responsible for the dedicated server payment for the next month.

Important things to do before cancellation:

1) (Optional) Contact SharkSpace to see if the differences can be worked out. Contact us

2) Make sure all invoices are paid. (Client Area)

3) Make sure you have your sites backed up and/or moved to a new provider.

Final thoughts from SharkSpace

Although we hate to see clients go, we understand that for one reason or another clients may need to close their existing accounts with us. If you ever need hosting in the future SharkSpace will be glad to welcome you back. We wish you the best and hope to see you as a client in the years to come.