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At SharkSpace you do not need to reply or take any action to have a ticket closed.
We use the following three statuses:
Open: The ticket is new
Work: We currently are working on the ticket
On Hold: We are awaiting your reply or the ticket has
Note:
- Login is NOT required to open a ticket. - This login may be different than your SharkCenter login. An account will automatically be created for you when you open your first ticket.