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SharkSpace Hosting Glossary

If you're not fimilar with web hosting or the internet you most likely wont know what the features we offer are. That is why we have put together this page to explain each of our main features in detail.

Disk Space (Storage Space)

The amount of included space on the servers harddrive where you can store your files. 1GB of storage will hold thousands of images or webpages.

Bandwidth (Data Transfer)

Every time someone visits your website data is transferred. The data includes images, files, page data and everything else you see when you view a website. The average website will never come close to the amount of bandwidth we provide on each package.

Monthly Price

SharkSpace accepts all major credit and debit cards (Visa, MasterCard, American Express, Discovery, etc.) and Paypal.

Yearly Payment

Pay for a year at one time and receive a discounted price. The price shown is the monthly price when you take the yearly payment divided by 12.

Domains

Host unlimited domains within one account! The domains will be separate websites and use real domain names (ex. yourdomain.com).

Parked Domains

Park unlimited domains on a single account. Domain parking allows you to place a domain (ex. domain1.com) on top of another domain (ex. domain2.com). Then all traffic to the parked domain (domain1.com) will go directly to the domain its parked on (domain2.com).

Money Back Guarantee

If at anytime during the first 30 days you are unhappy with our service you can receive a full refund. No questions asked! Simply submit a cancellation request at http://www.sharkspace.com/cancellation.html and ask for the money back guarantee.

Uptime Guarantee

If during any month your site is not up 99.9% of time you can receive a refund on your monthly payment. Now that's reliable web hosting!

24/7/365 Technical Support

There is always someone online at SharkSpace to answer your questions or to solve your issues. We guarantee a response within 1 hour!

Live Support Chat

You can use live support chat to have your questions answered instantly. Live chat can be access at http://www.sharkspace.com/livehelp.htm

 

Cpanel Control Panel

Cpanel
cPanel, the web hosting industries leading control panel. All accounts include their very own cPanel control panel where you can manage every aspect of your website. cPanel is feature packed, while still being easy to use. Click here to demo cPanel and to see the complete feature list.


Click here to see Cpanel video tutorials.

Fantastico Script Installer

Fantastico allows you to install over 40 of today's leading scripts with a few clicks of your mouse. No longer will you have to download, upload, configure and install your scripts. Fantastico will do it all for you! See a list of scripts Fantastico installs.

Daily Remote Backups

SharkSpace backs up your complete website (files, emails, databases, etc.) daily using R1soft technology the leading backup software (R1soft website). SharkSpace keeps 7 restore points from the previous 7 days. You can restore any file, email, database or even your complete account at anytime from your SharkSpace control panel. No longer will you have to deal with an overloaded server during backup times. The SharkSpace backup system creates very little load on the server allowing your site to load very quickly 24/7/365.

Raid-10 File Storage

Raid-10 creates multiple mirrors, where data is organized as stripes across multiple disks and then the striped disk sets are mirrored. In total Raid-10 uses four harddrives; when one drive fails the others will take over and your sites will remain online. Raid 10 allows for harddrive hotswaps so we can replace a harddrive at anytime without having to reboot or shutdown the server.

Email Address

Create unlimited email accounts that include your domain name. (Example: john@yourdomain.com) This is a key feature to make your business look professional with your own personalized email addresses.

POP

Short for Post Office Protocol, a protocol used to retrieve e-mail from a mail server. Most e-mail applications (sometimes called an e-mail client) use the POP protocol. In basic terms this allows you to download email from your SharkSpace account to your email program (Outlook, Thunderbird, etc.).

IMAP

(Internet Message Access Protocol) IMAP is gradually replacing POP as the main protocol used by email clients in communicating with email servers. Using IMAP an email client program can not only retrieve email but can also manipulate message stored on the server, without having to actually retrieve the messages. So messages can be deleted, have their status changed, multiple mail boxes can be managed, etc.

SMTP

Simple Mail Transfer Protocol is a protocol used to send and receive email.

Web Based Email Access

You can access your email online using yourdomain.com/webmail Not only can you read your email online, but you can use the email client (RoundCube, SquirrelMail or Horde) to completly manage your inbox.

RoundCube Screenshots
SquirrelMail Screenshots

Horde Screenshots

Spam Filtering

SharkSpace uses several spam prevention techniques to help keep your inbox free from spam. We deploy several spam RBL lists including zen.spamhaus.org amd bl.spamcop.net. SharkSpace also includes SpamAssassin which does e-mail spam filtering based on content-matching rules, which also supports DNS-based, checksum-based and statistical filtering, supported by external programs and online databases.

Anti-Virus Email Protection

SharkSpace provides anti-virus scanning for your files and emails.

Announcement Lists

These are email lists that you can allow visitors to your site to subscribe to through a simple HTML form placed on your site. You can then periodically email everyone on the list things like newsletters or announcements.

Email Forwarders

An email forwarder allows you to forward email from one email address to another email address. This becomes very important when you have multiple email accounts, but only want to check one. In that situation you can forward all email to a single email address.

Email Auto Responders

Set up email auto responders to reply to emails based on specific conditions you select. Example you can have all email to a certain email address automatically reply to the sender saying you are on vaction and will reply when you return home.

Online Database Management

Manage every aspect of your databases online using phpmyadmin. Phpmyadmin is a popular, powerful web-based interface for administering MySQL databases. It is open source, written in PHP, and is among the better tools available for working with MySQL databases. Phpmyadmin demo.

MySQL Database

MySQL is the most popular database system and is required to run many of today's most popular scripts. With SharkSpace you can create unlimited MySQL databases.

FTP Manager

Easily create, edit or delete ftp accounts with just a few clicks of your mouse.

Online FTP Program

File Manager

No longer will you need to install a ftp program on your computer. SharkSpace provides a feature packed online based ftp program located within your control panel.

FTP Account

Multiple ftp accounts allow you to give friends and employees their own FTP account. You have the ability to grant access or deny access to certain folders for each account you create.

Subdomain

Subdomains allow you to create URLs such as forum.yourdomain.com on your main domain as well as any addon domain you have setup. Subdomains can point to your main website or to subdirectories of your main site. Subdomains have full email and web statistics functionality.

Password Protected Directories

You can password protect any folder you create and no one will be able to access it without the correct username and password.

SSL Secure Website Access

SharkSpace allows you to use any SSL certificate on your account and we will even install it for free!

Awstats

Awstats is a very advanced statistics program. See all the features and screenshots.

Access & Referrer Logs

The raw access logs will show you all visitors that have accessed your site. Referrer logs allow you to see where your website traffic is coming from.

Error Logs

Error logs allow you to monitor your website to make sure everything is working correctly.

Customizable Error Pages

Create and use your own error pages. No longer do you have to settle for those horrible looking error pages provided by other hosts. Example: If someone accesses a file that does not exist on your account you can load an error page that you designed.

MySQL

MySQL is the most popular database system and is required to run many of today's most popular scripts. Examples of scripts that use MySQL are: Wordpress blogging software, Zen-Cart shopping cart, phpBB forum software, Vbulletin forum software, Joomla content management system.

phpMyAdmin

Phpmyadmin is a popular, powerful web-based interface for administering MySQL databases. It is open source, written in PHP, and is among the better tools available for working with MySQL databases. Phpmyadmin demo.

PHP 5

The PHP Hypertext Preprocessor is a programming language that allows web developers to create dynamic content that interacts with databases. PHP is used generally for developing web based software applications. PHP is perhaps the most popular scripting language used today. Many of today's most popular scripts require PHP. Examples of PHP scripts are: Wordpress blogging software, Zen-Cart shopping cart, phpBB forum software, Vbulletin forum software, Joomla content management system.

For advanced PHP users we have the following PHP modules installed (click to view).

Zend Optimizer

Zend Optimizer runs the files encoded by the Zend Guard, while enhancing the performance of PHP applications.

IonCube

IonCube runs the files encoded by IonCube, while enhancing the performance of PHP applications.

CGI

CGI stands for Common Gateway Interface. CGI allows HTML pages to interact with programming applications.

PERL

Practical Extraction and Reporting Language, is a programming language particularly useful for text processing and file conversion,

Server Side Includes

Server Side Includes (SSI) is an easy server-side scripting language. Its primary use is to include the contents of a file into another file.

Cron

A cron is normally used to schedule a job that is executed periodically. Example a script you use on your website requires a file to be executed daily to generate invoices. You can setup a cron to do this automatically for you.

FrontPage

Upload your website to SharkSpace using your FrontPage application.

ImageMagick

ImageMagick allows for the creation, modification and display of bitmap images. It can read, convert and write images in a large variety of formats. Images can be cropped, colors can be changed, various effects can be applied, images can be rotated and combined, and text, lines, polygons, ellipses and Bézier curves can be added to images and stretched and rotated.

GD

GD is an open source code library for the dynamic creation of images. It is very similar to ImageMagick (details above).

SSH Access

Access your files securely using shell access. SSH access is a must have for programmers.

Network

SharkSpace uses several world-class networks and data centers including SoftLayer and AtlantaNAP. Full details...

Lighly Loaded, Powerful Servers with Blazing Fast Page Loading Times

SharkSpace only uses top quality, powerful servers. SharkSpace currently places new orders on Dual Processor Quad-Core servers (8 total cores) with 4 GB of RAM per server. Our servers are not only powerful, but they are lightly loaded allowing for extremely fast page loading times and excellent reliability. SharkSpace places an extremely low amount of sites per server. This is the key to reliability, because less sites per server = better uptime. The probability of a server crashing and you experiencing downtime is directly correlated to the amount of sites per server. A good example of this in non technical terms is if a highway has only a few cars driving on it at one time it will run great at full speed, but when you put too many cars on the highway it will slow down and a traffic jam may occur. That traffic jam would be downtime in server terms.

Security is Key

SharkSpace takes security very seriously. We deploy several advanced features to help prevent website hacking. They include a complex security system to block hundreds of website hacking and defacing techniques that are used to compromise outdated scripts while not affecting normal website operation. Additionally SharkSpace deploys mod_security with rule set, firewalls, suPHP (which allows you to use the permissions 644 and 755 as writable instead of the dangerous permissions of 666 and 777) and brute force protection.

Cpanel Accounts

With your SharkSpace reseller account you can create unlimited Cpanel accounts. That allows you to give each of your clients a control panel.

Latest WHM (WebHostManager)

WebHostManager , will be your reseller control panel to manage all the individual cPanel accounts you create. WHM is very powerful, while still being easy to use. Instead of telling you all the features, it's best for you to experience them first hand. Click here to demo WHM.

Private Name Servers

SharkSpace allows you to use your own private domain name servers. An example of a private name server would be: ns1.yourdomain.com and ns2.yourdomain.com

100% Private Label

No one will ever know that SharkSpace hosts your reseller account. SharkSpace uses an anonymous hostname, anonymous IP addresses and anonymous DNS or you can even use your own private DNS.

Free $9.45 Enom Domain Reseller Account

Sell domain names under your own brand. SharkSpace will give you an Enom Reseller Account which allows you to resell domain names for $9.45! ($495 Enom Deposit Waived!)

RVskins Multi-Language

RVskins is a multi-language, multi-theme advanced skin management software. RVskin is the best choice to differentiate your hosting services, lesser support needed, which results in lower operating costs for your business. See available languages and features.

Free Account Transfer

Whoever said changing web hosts was difficult? With SharkSpace its easy. If your old host uses the Cpanel control panel and allows the creation of "Full Backups" SharkSpace can transfer your website right after you order. All you need to do is open a support ticket and include your old host's IP address (or your domain name if you haven't changed your name servers), username and password. After your account is restored all you will need to do is change your domain name servers to the ones provided by SharkSpace in the welcome email and your site will be working off SharkSpace servers.

suPHP

suPHP which allows you to use the permissions 644 and 755 as writable instead of the dangerous permissions of 666 and 777. This adds a great deal of security to your account. With other hosts if one account was compromised they could edit any files or folders you had with the permissions 666 or 777. SuPHP also runs all your php scripts as your username, which allows you the ability to edit or delete any file or folder created or uploaded by your php script. Web hosts that run normal php will have php scripts run as nobody and files created or uploaded by a php script then would be locked and you would not be able to edit or delete them.

SFTP (Secure FTP)

SFTP also called SSH File Transfer Protocol or Secure File Transfer Protocol provides a secure method to FTP your files to SharkSpace servers. SFTP is recommended for all websites since it adds a great deal of security. The majority of FTP programs support SFTP. If yours doesn't we recommend using the free FTP program named FileZilla: http://filezilla-project.org/

Reseller Account Transfer Assistance

If you are using the Cpanel control panel at your current host we can help restore your accounts on SharkSpace servers. All you will need to do is access the Cpanel accounts you want transferred then click Backups --> Download or Generate a Full Web Site Backup --> Select Remote FTP Server --> Enter your SharkSpace account details (example below):

Remote Server: use the temp IP from your welcome email for the host
Remote User: your SharkSpace Cpanel account username
Remote Password: your SharkSpace Cpanel account passwor)
Port: leave blank
Remote Dir: /

Click Generate Backup this will automatically backup and transfer your accounts to your SharkSpace reseller account. You then will just need to open a support ticket and we will restore all the backups.

WHMCS - The Complete Client Management, Billing & Support System

WHMCS (http://www.whmcs.com) is the leading billing system on the market. It is feature packed and includes a built in support system.

Key features:

- Automated - Recurring Billing, Payment Processing, Product/Domain Provisioning & Management
- Billing - Multiple Currencies, Tax Support, One Off & Recurring Invoicing, Quotes/Estimates & Ticket Billing
- Easy to Use - Simple & Intuitive Interface, Fast Loading, Quick Setup & Friendly Design
- Products - Free, One Time & Recurring, Prorata, Custom Fields, Welcome Emails, Stock Mgt & Promotions
- Transactions - Many Payment Gateways, MaxMind Fraud Protection, Income Reporting & Statistical Reports
- Support - Integrated ticket system, knowledgebase, downloads, announcements & network issues reporting
- Modules - Create, Suspend, Terminate, Upgrade, SSL Certs, Update Nameservers, Renew & More...
- Customisable - Client & Admin Area Templates, Order Forms, Language Files & CSS Styling
- Developer Friendly - Module Development Kits, Action Hooks & Remote API
all features...